You can expect the following services from an Authorized Inogen Dealer…

• Provide quality pre-sale and after-sale support, service, and training to end users.
• Provide a secure order site for accessories.
• Maintain a maximum of 24 hour customer response time.
• Provide all customers with order status follow-up, notification of in-stock, and delivery status.
• Provide a 30-day Return Policy.
• Properly display applicable limited warranty for all products, and put in writing on invoice that warranty is transferable.
• Provide the patient operating manual and/or instruction materials to all purchasers.

What is the OxiMedical Full Service Program?

1. Trade-In Upgrade Program
   If you need to upgrade to a higher flow portable or a lighter portable.
2. Lifetime Tech Support on ALL Portables.
   
3. Loaner or Auto Replacement
   If your concentrator needs to be sent in for repair while under warranty, we will provide you with a loaner portable while your portable is being repaired.
4. Buy Back Program
   If you do not have a need for the portable in the future.

*Our Service and Warranty Program is only available for our customers who are in the United States while requiring a loaner unit.